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Frequently Asked Questions

Save Himalayan Cargo offers a comprehensive range of logistics solutions, including air cargo, air and sea cargo, land cargo, and land and sea cargo, services. We specialize in both exports and imports and provide convenient door-to-door options.

You can easily track your shipment using our online tracking system. Simply enter your tracking number on our website, and you'll receive real-time updates on the status and location of your shipment.

Transit times vary depending on the destination and the type of service selected. Typically, our express services have shorter transit times, ranging from 3 to 5 business days for online destinations and 5 to 7 business days for offline destinations.

Yes, insurance coverage for your shipments is compulsory. We ensure that your shipments are adequately insured to protect against any unforeseen circumstances during transit. Insurance costs are determined based on the declared value of the shipment, by our insurance partner.

In the unfortunate event that your shipment is damaged or lost during transit, our dedicated customer service team will assist you in filing a claim with the insurance company. We strive to provide prompt resolution and ensure that you receive appropriate compensation.

Absolutely! We offer specialized packaging solutions for fragile items to ensure their safe transportation. If you require wooden boxes, special wrapping, or additional protective materials, please let us know, and we'll tailor the packaging to meet your specific needs.

You can reach our customer service team via phone or email during our office hours, from Sunday to Friday, 10:00 AM to 6:00 PM. Feel free to contact us at +977-1-4249844, 4257634, 4257816, 4261164, or email us at kshitiz.savehimalayan@gmail.com or savehimalayan2015@gmail.com. We're here to assist you with any inquiries or concerns you may have regarding our services.

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